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Need Help? We’re Here for You!
Whether you have a technical issue, a billing question, or need help with your website, our support team is ready to assist. We offer multiple ways to get in touch so you can get the answers you need - fast.
Frequently Asked Questions
Whether you're wondering how to get started, what’s included in your plan, or how to request changes, you’ll find the answers to commonly asked questions here.
We provide premium web hosting, hands-free website design, and professional email hosting to help businesses establish and grow their online presence.
We offer high-performance hosting without the premium price, expert-managed website solutions, and transparent pricing with no hidden fees.
Not at all! Our hosting and website services are fully managed, meaning we handle the setup, maintenance, and updates for you
Yes! We offer customizable website packages where you choose a template, and we build and maintain it for you - no DIY required.
Yes! Our professional email hosting gives you a custom email address with security, reliability, and spam protection.
Yes! We perform regular backups to keep your website safe. You can also request manual backups if needed.
We offer 24/7 support for hosting-related issues and website assistance during business hours.
No! Skystream believes in transparent pricing - what you see is what you pay.
Pick a hosting plan or website package, and we’ll handle the rest.
Looking for more information?
Choose from our growing selection of support articles.
Resetting Your Email Password
Forgot your password? You can reset it through Webmail or contact support for assistance.
[Click here for step-by-step instructions.]
Enabling Two-Factor Authentication (2FA)
Secure your email with 2FA and generate passcodes for devices that don’t support it.
[Learn how to enable 2FA.]
Setting Up Devices & Email Apps
Easily connect your Skystream email to Outlook, Apple Mail, or mobile apps with our setup guides.
[See device-specific instructions here.]
Need Additional Support?
If you need help beyond our FAQ, our support team is ready to assist. Whether it’s a technical issue, a billing question, or a website update request, we’re here to make things easy.